Supervisor, Shipping
Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.
Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.
At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.
If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.
Position Summary:
As a Supervisor, Shipping, you will play a pivotal role in our hyper-growth, highly regulated 503A/503B environment. You will drive business impact by ensuring efficient and accurate shipping operations, leveraging AI technologies to enhance speed, scale, quality, and decision-making. Owning the entire shipping process, you will ensure that AI acts as a force multiplier to achieve operational excellence. We seek talent capable of strategic thinking, execution rigor, and learning agility to align with Empower's ambitious growth objectives. This role demands a leader who is executive-ready, sharp, and maintains a high bar for performance, fostering a culture of continuous improvement and innovation in the shipping department.
Responsibilities:
Operational Excellence
- Process Optimization: Streamline shipping processes by implementing AI-driven solutions to enhance efficiency and reduce cycle times. Focus on continuous improvement and innovation to meet business objectives, ensuring compliance with regulatory standards. Leverage data analytics to monitor performance, identify bottlenecks, and drive strategic changes for optimal operations.
- Quality Assurance: Implement robust quality control measures, utilizing AI to ensure precision and accuracy in shipping operations. Develop and enforce stringent quality standards to minimize errors and enhance customer satisfaction. Collaborate with cross-functional teams to refine processes and ensure consistent adherence to regulatory requirements.
- Resource Allocation: Oversee the strategic allocation of resources, ensuring optimal staffing and equipment utilization. Use AI-driven insights to forecast demand and adjust resource levels accordingly. Drive effective coordination and communication across teams to meet shipping deadlines and exceed performance targets.
Team Leadership
- Talent Development: Lead and develop a high-performing team by fostering a culture of continuous learning and growth. Utilize AI tools for personalized training and development plans, aligning individual goals with organizational objectives. Promote a collaborative environment that encourages innovation and excellence.
- Performance Management: Establish clear performance metrics and use AI-enhanced analytics to monitor and evaluate team performance. Provide regular feedback and coaching to drive accountability and motivate team members to achieve strategic goals. Recognize and reward outstanding performance to foster engagement and retention.
- Strategic Alignment: Align team efforts with Empower's strategic objectives, ensuring that shipping operations contribute to overall business success. Use AI insights to make data-driven decisions and prioritize initiatives that support growth and regulatory compliance. Communicate the organization's vision and strategy effectively to the team.
Technology Integration
- AI Implementation: Lead the integration of AI technologies within the shipping department to enhance operational capabilities. Identify opportunities for automation and innovation, ensuring seamless adoption and maximizing the impact of AI on shipping processes. Collaborate with IT and other departments to ensure alignment and support for technology initiatives.
- Data Utilization: Utilize AI-driven data analytics to gain insights into shipping trends and performance. Develop strategies to leverage data for informed decision-making, predictive analysis, and risk management. Ensure data integrity and security, maintaining compliance with industry regulations.
- Continuous Innovation: Foster a culture of innovation by staying abreast of industry trends and emerging technologies. Encourage the exploration of new AI applications and their potential impact on shipping operations. Lead initiatives to pilot and implement cutting-edge solutions that drive competitive advantage.
Stakeholder Collaboration
- Cross-Functional Coordination: Collaborate with internal teams and external partners to ensure seamless shipping operations. Facilitate effective communication and information sharing, leveraging AI tools to enhance collaboration and alignment. Drive initiatives that promote synergy and a unified approach to achieving business objectives.
- Customer Engagement: Enhance customer relationships by ensuring timely and accurate delivery of products. Use AI technologies to anticipate customer needs and tailor shipping solutions accordingly. Act as a liaison between customers and internal teams, addressing concerns and fostering long-term partnerships.
- Vendor Management: Manage relationships with shipping vendors and service providers, ensuring alignment with Empower's standards and objectives. Use AI-driven insights to evaluate vendor performance and negotiate favorable terms. Drive strategic partnerships that enhance shipping efficiency and reliability.
Knowledge and Skills:
- Proficient in AI technologies and their application in logistics and shipping processes.
- Strong leadership and team management skills, with a focus on talent development.
- Excellent analytical and problem-solving abilities, leveraging data-driven insights.
- Effective communication and collaboration skills for cross-functional teamwork.
Experience and Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, or a related field.
- Minimum 5 years of experience in shipping or logistics, with supervisory experience preferred.
- Proven track record of implementing AI-driven solutions in shipping operations.
- Strong understanding of regulatory requirements in a 503A/503B environment.
- Demonstrated ability to lead and motivate teams to achieve strategic goals.
- Ability to lift and move 50 pounds comfortably.
Key Competencies:
- Customer Focus: Builds trust through customer-centric solutions.
- Strategic AI: Guides responsible AI adoption and adaptation.
- Optimizes Work Processes: Drives efficiency with continuous improvement.
- Collaborates: Partners effectively to achieve shared goals.
- Resourcefulness: Secures and deploys resources efficiently.
- Manages Complexity: Simplifies and solves complex challenges.
- Ensures Accountability: Delivers on commitments with integrity.
- Situational Adaptability: Adjusts approach to shifting conditions.
- Communicates Effectively: Tailors messages to diverse audiences.
Values:
- People: Empowering people defines who we are.
- Quality: Excellence in every product, every time.
- Service: Serving others is our highest purpose.
- Innovation: Advancing care through technology and discovery.
Employee Benefits, Health, and Wellness:
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
Physical Requirements:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.