Director, Sales Compensation Design & Operations

The Director, Sales Compensation Design & Operations owns the governance, financial integrity, and operational execution of sales compensation across a complex, high-growth, and regulated environment. This role ensures every incentive drives the right behavior, every payment is accurate and auditable, and every dollar of commission expense is forecasted, modeled, and controlled. The Director operates as a critical partner to Sales and Finance, aligning compensation with revenue objectives, financial planning cycles, and operational capacity. Leveraging artificial intelligence, this leader automates validation, enhances forecasting accuracy, and enables predictive insights that inform executive decision making. The role requires balancing speed with control, growth with compliance, and incentives with real-world execution constraints. Success is defined by building a scalable, trusted compensation engine that strengthens financial visibility, eliminates risk, and enables leadership to confidently manage performance, cost, and growth in a dynamic business environment.

Governance, Audit, and Risk Control

• Own end-to-end accountability for commission accuracy through structured validation frameworks, multi-system reconciliation, and audit-ready processes that ensure every payment is precise, traceable, and compliant
• Design and implement audit architecture that validates calculations, data integrity, and process adherence while proactively identifying discrepancies and mitigating financial, operational, and compliance risks
• Establish governance controls, approval workflows, and change management protocols that protect compensation integrity while enabling business agility and ensuring alignment across stakeholders

Compensation Operations and System Architecture

• Own the design and performance of compensation systems and tools, ensuring scalability, accuracy, and seamless integration across CRM, ERP, HR, and financial platforms
• Ensure data synchronization across systems through validation checkpoints and reconciliation processes that maintain a single, trusted source of truth for compensation, reporting, and financial outputs
• Engineer scalable, automated workflows that reduce manual effort, improve cycle times, and support increasing complexity across products, sales motions, and organizational growth

Financial Modeling and Strategic Partnership

• Own commission expense modeling including forecasting, accruals, budgeting alignment, and scenario planning across monthly, quarterly, and annual financial cycles
• Partner closely with Sales FP&A to align compensation assumptions with revenue forecasts, financial plans, and expense targets, ensuring consistency across all planning and reporting processes
• Provide executive-level insights that quantify tradeoffs between growth, cost, and operational capacity, enabling leadership to make informed, data-driven decisions with full financial visibility

Compensation Design and Strategic Evolution

• Continuously evaluate compensation plans to ensure alignment with business strategy, financial constraints, and operational realities while identifying opportunities to improve clarity and effectiveness
• Support and prepare for future redesign cycles using performance data, financial modeling, and stakeholder alignment to enable effective plan evolution over time
• Ensure incentive structures align with operational capacity, including supply constraints and product complexity, to drive sustainable and executable performance outcomes

Artificial Intelligence and Advanced Analytics

• Deploy AI-driven validation tools to detect anomalies, reduce errors, and ensure payout accuracy across all compensation cycles
• Build predictive models that forecast commission expense, performance outcomes, and behavioral responses to compensation changes across different scenarios
• Leverage advanced analytics to generate actionable insights that improve forecasting accuracy, strengthen governance, and enhance compensation effectiveness

• Deep expertise in sales compensation governance, operations, and financial modeling with ability to manage commission expense forecasting, accruals, and performance analysis
• Advanced analytical capabilities with strong proficiency in translating complex compensation structures into clear financial and operational insights
• Strong understanding of data integration across CRM, ERP, HRIS, and financial systems with focus on accuracy, scalability, and alignment
• Proven ability to leverage artificial intelligence and advanced analytics to automate processes, improve forecasting, and enhance decision making

Key Competencies

• Customer Focus: Builds trust through customer-centric solutions 
• Strategic AI: Guides responsible AI adoption and adaptation 
• Optimizes Work Processes: Drives efficiency with continuous improvement 
• Collaborates: Partners effectively to achieve shared goals 
• Resourcefulness: Secures and deploys resources efficiently 
• Manages Complexity: Simplifies and solves complex challenges 
• Ensures Accountability: Delivers on commitments with integrity 
• Situational Adaptability: Adjusts approach to shifting conditions 
• Communicates Effectively: Tailors messages to diverse audiences 

Values

• People: Empowering people defines who we are 
• Quality: Excellence in every product, every time 
• Service: Serving others is our highest purpose 
• Innovation: Advancing care through technology and discovery 

• Bachelor’s degree in Finance, Business, Analytics, or related field; advanced degree preferred
• 10+ years of experience in sales compensation, sales operations, or related analytical roles
• 5+ years of experience in FP&A, financial modeling, or commission expense forecasting in a complex business environment
• Proven experience leading compensation governance, audit, and operations in high-growth, multi-stakeholder environments
• Strong experience with compensation management platforms (e.g., Xactly) and related analytics or commission processing tools strongly preferred
• Demonstrated success partnering with Sales, Finance, and executive leadership in data-driven planning and decision environments
• Experience building teams, implementing scalable systems, and driving operational transformation

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. 

Learn more: https://careers.empowerpharmacy.com/benefits/ 

Physical Requirements

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.