Director, Digital Experience

The Director, Digital Experience is responsible for architecting and scaling Empower’s regulated digital ecosystem to support hyper-growth, patient safety, and enterprise velocity. This role owns the digital backbone spanning cloud platforms, mobile products, data, and AI-enabled systems that power manufacturing, quality, patient engagement, and prescribing experiences.

Operating at the intersection of technology, regulation, and strategy, the Director translates enterprise priorities into scalable digital platforms that withstand regulatory scrutiny while enabling rapid innovation. Success requires embedding compliance, auditability, and intelligence directly into system design, ensuring digital capabilities compound value over time.

This leader defines and executes Empower’s AI strategy, deploying production-grade, explainable AI in high-stakes environments to automate complexity, improve decision velocity, and elevate outcomes. The role also builds and leads a high-performance digital organization from the ground up, establishing operating rhythms, accountability, and talent density that enable durable execution at global scale.

Enterprise Digital Strategy & Architecture

• Define and execute a multi-year digital strategy aligned to enterprise growth, regulatory demands, and AI-enabled scalability.
• Architect cloud-native, modular platforms embedding compliance, auditability, and data integrity by design.
• Partner with executives to evaluate tradeoffs using system behavior, regulatory risk, and long-term value creation.

Product & Mobile Experience Leadership

• Own digital product strategy across patient, prescriber, and internal platforms with outcome accountability.
• Lead secure, high-performance mobile experiences that personalize care and streamline prescribing workflows.
• Establish agile delivery models balancing rapid iteration, quality, and regulatory readiness.

Artificial Intelligence & Data Enablement

• Define enterprise AI strategy focused on high-impact, regulated use cases across operations and care delivery.
• Deploy production-grade, explainable AI systems that perform reliably under regulatory scrutiny.
• Build data architectures and analytics foundations enabling predictive insight and decision automation.

Regulatory-Native Execution

• Embed FDA, GxP, DEA, HIPAA, and data governance requirements into digital systems as first-order constraints.
• Ensure AI and digital platforms remain auditable, validated, and compliant throughout their lifecycle.
• Actively manage technology risk, shutting down or redesigning initiatives that introduce unacceptable exposure.

Organization & Operating Rhythm

• Design and scale a high-performance digital organization aligned to enterprise priorities.
• Attract, develop, and retain elite talent while maintaining uncompromising performance standards.
• Install operating cadences, metrics, and accountability mechanisms that translate commitments into results.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Deep expertise in cloud-native architecture, mobile platforms, data engineering, and AI systems deployed in regulated environments with high availability, security, and auditability requirements.
• Proven ability to operationalize AI responsibly, including model governance, explainability, bias mitigation, and lifecycle management in high-stakes, compliance-driven settings.
• Strong product leadership translating complex clinical, manufacturing, and operational workflows into intuitive, outcome-driven digital experiences.
• Executive-level communication and systems thinking, enabling clear tradeoffs, cross-functional alignment, and disciplined execution at enterprise scale.

Key Competencies

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

• 10+ years of proven track record building and scaling digital platforms, mobile apps, and AI-driven solutions in complex environments. 
• Expertise in mobile development (iOS, Android, cross-platform), AI, data analytics, and cloud-native architectures. 
• Strong leadership and communication skills, with the ability to bridge technical and business stakeholders. 
• Experience in regulated industries (pharma, healthcare) is a plus. 

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/