Compliance Communications Specialist

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Compliance Communications Specialist plays a vital role in supporting regulatory adherence and process integrity within Empower’s customer service function. This role ensures front-line service teams follow current procedures, documentation standards, and compliance protocols while handling sensitive patient and provider interactions. By promoting accuracy, consistency, and continuous improvement, the Compliance Communications Specialist strengthens our ability to deliver exceptional service while meeting all regulatory expectations in support of Empower’s mission to provide affordable, life-changing medication to 300 million people.

• Monitors and audits customer service interactions, documentation, and workflows to ensure compliance with regulatory standards, internal procedures, and applicable regulations.
• Partners with Customer Service leadership to identify procedural gaps, develop corrective actions, and reinforce best practices that support regulatory and service excellence.
• Maintains and updates training materials, job aids, and standard operating procedures to reflect current compliance requirements and department standards.
• Supports onboarding and continued education by coaching representatives on documentation accuracy, call handling expectations, and issue escalation aligned with compliance guidelines. 
• Collaborates with Quality Assurance, Pharmacy Operations, and Compliance teams to ensure consistent messaging, documentation, and response protocols across all customer-facing functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Strong knowledge of 503A compounding regulations, documentation protocols, cGMP requirements, and healthcare communication standards, with excellent attention to detail.
• Proficient in Microsoft Office tools (Word, Excel, Outlook) and capable of working across ticketing, quality, or call center platforms to track compliance and service metrics.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 3 years of experience in customer service, quality assurance, or compliance support within a regulated healthcare, pharmacy, or pharmaceutical compounding environment.
• Requires a high school diploma or equivalent; additional coursework in regulatory compliance, healthcare administration, or pharmacy operations preferred.
• Certified Pharmacy Technician preferred.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/