Senior Data Operations Engineer

The Senior Data Operations Engineer plays a key role in ensuring the reliability, accuracy, and responsiveness of Empower Pharmacy’s data ingestion ecosystem. This role focuses on monitoring and managing ingestion pipelines, validating vendor data, creating operational runbooks, and leading incident response efforts. You will partner closely with Data Engineers to proactively surface pipeline issues and improve operational efficiency across the data platform.

• Monitors daily ingestion jobs, vendor data feeds, and API/file-based pipelines for delays, failures, and anomalies.
• Serves as the first line of response for data operations incidents, escalating issues according to defined paths.
• Performs validation of inbound vendor files to identify schema mismatches, volume anomalies, or missing data.
• Designs and maintains ingestion quality checks to ensure freshness, completeness, and correctness.
• Collaborates with the Data Engineering team to identify and address root causes of ingestion failures.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Proficient in scripting and automation (Python, Bash, or similar) for data quality checks and alerting required.
• Solid understanding of data formats (CSV, JSON, Parquet), file validation, and API-based ingestion required.
• Hands-on experience with Snowflake or similar cloud data warehouse technologies preferred.
• Familiarity with incident response best practices, including playbooks, escalation paths, and postmortems preferred.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• 8+ years of experience in data operations, pipeline monitoring, or production support for data systems required.
• Deep experience monitoring ingestion tools such as Airflow, Fivetran, or custom ingestion frameworks required.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field required.
• AWS Certified SysOps Administrator; Certified Kubernetes Administrator or Docker Certified Associate; Apache Airflow Certification.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/