Business Operations Specialist

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

Operational efficiency is the foundation of a high-performing organization, and this role is key to ensuring seamless execution, collaboration, and strategic alignment across all business functions. The Business Operations Specialist plays a critical role in streamlining workflows, enhancing operational processes, and driving cross-functional efficiencies that directly support the mission of expanding access to quality, affordable medication. This position contributes to a dynamic and growing pharmaceutical organization where innovation, problem-solving, and operational excellence create a lasting impact on patient care.

• Drives operational process improvements by analyzing workflows, identifying inefficiencies, and implementing scalable solutions to optimize business performance and regulatory compliance.
• Supports cross-functional collaboration by serving as a key liaison between departments, ensuring alignment, knowledge-sharing, and effective communication to enhance overall organizational success.
• Monitors and tracks key performance indicators, providing data-driven insights and recommendations to leadership that enhance decision-making and business strategy execution.
• Develops and refines business continuity plans, proactively assessing risks, implementing mitigation strategies, and ensuring operational resilience across all locations.
• Leads process automation and digital transformation initiatives by leveraging technology, enterprise software tools, and analytics to improve productivity and streamline operations.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Strong problem-solving, critical thinking, and strategic execution skills with the ability to work cross-functionally, communicate effectively, and drive operational improvements.
• Proficiency in enterprise resource planning systems, data analytics tools, and performance measurement frameworks, with strong technical aptitude for automation and optimization.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 3 years of experience in business operations, process improvement, or enterprise support within healthcare, pharmaceuticals, or a related industry, with a demonstrated ability to enhance efficiency and optimize workflows.
• Requires a Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification preferred; Project Management Professional certification strongly preferred; Certified Business Operations Professional certification preferred.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/