IT Systems Implementation Principal

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The IT Systems Implementation Principal is a strategic systems leader responsible for driving the design, delivery, and optimization of enterprise technology solutions that power Empower’s growth. With a deep understanding of complex integrations, business-critical workflows, and vendor relationships, this role ensures that systems such as enterprise resource planning (ERP) and human capital management (HCM) are implemented with precision, scalability, and measurable impact. Through expert-level architecture, contract negotiation, and a focus on digital transformation, the IT Systems Implementation Principal advances Empower’s mission to deliver innovative, affordable medication to 300 million people living healthier, happier lives.

• Leads the end-to-end implementation and integration of complex enterprise systems—including ERP, HCM, and related platforms—ensuring that technology solutions are aligned with business goals and operational priorities.
• Designs comprehensive system roadmaps, deployment plans, and optimization strategies that enable scalable, on-time, and on-budget delivery of high-impact technology initiatives.
• Serves as a subject matter expert throughout vendor selection, contract negotiation, and licensing discussions, ensuring long-term system compatibility, integration capability, and cost efficiency.
• Translates advanced business requirements into actionable technical architectures and integrated data workflows by partnering with functional teams across operations, finance, HR, and IT.
• Drives post-implementation excellence through performance monitoring, user enablement, and continuous improvement informed by system metrics, user feedback, and process analysis.
• Applies artificial intelligence (AI)-enabled tools to streamline complex workflows, enhance automation, and elevate data-driven decision-making across business functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Expertise in ERP system architecture, implementation lifecycle, vendor engagement, contract negotiation, and automation strategies, with the ability to apply AI-powered tools to solve high-impact operational challenges.
• Proven ability to lead enterprise-scale solution design efforts, influence stakeholders across technical and non-technical domains, and deliver results in a fast-paced, hypergrowth environment.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 15 years of experience in enterprise systems implementation, IT project leadership, or cross-platform technology integration, with a strong record of delivering business-critical solutions.
• Requires a bachelor’s degree in information systems, business administration, or a related field, with preferred expertise in enterprise platforms, workflow optimization, and digital transformation.
• Project Management Professional (PMP) Certification preferred.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/