Intake System Analyst

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Intake System Analyst plays a mission-critical role in ensuring provider data integrity, onboarding efficiency, and operational excellence across Empower Pharmacy’s growing healthcare ecosystem. This role helps empower providers and internal teams by optimizing intake processes and digital configurations that directly impact patient access to high-quality, affordable compounded medications. It is a role that blends data accuracy, systems thinking, and collaborative communication in service of our goal to help people live healthier, happier lives.

• Manages the accurate setup and configuration of provider accounts across multiple systems, ensuring data consistency and alignment with internal workflows.
• Leads cross-functional intake operations projects that streamline mass provider updates, portal back-end validations, and integration with platforms such as Salesforce and Enterprise Resource Planning systems.
• Supports intake escalations by investigating and resolving issues related to duplicate accounts, provider hierarchy, pricing accuracy, and office-use settings.
• Collaborates daily with Sales, Account Management, Information Technology (IT), and Customer Service teams to maintain account access, resolve technical discrepancies, and implement system enhancements.
• Champions audit readiness and compliance by validating provider credentials, supporting data cleansing efforts, and driving improvements in provider verification and onboarding processes.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Strong analytical thinking, communication, and organizational skills with the ability to collaborate effectively across departments and deliver high-quality service to both internal and external stakeholders.
• Proficiency with Microsoft Office Suite, Customer Relationship Management (CRM) platforms such as Salesforce, and a strong understanding of intake workflows, portals, and Electronic Medical Records.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 1 year of experience in data analysis, information systems, or administrative support within a healthcare or pharmaceutical setting.
• Requires a high school diploma or General Education Diploma; a bachelor's degree in communications, IT, healthcare administration, or a related field is preferred.
• IT systems administration, data analysis, or CRM platform certifications preferred.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/