Salesforce Solution Architect

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

At Empower, the Salesforce Solution Architect plays a pivotal role in transforming our customer relationship management strategies to better serve patients and healthcare providers. By designing innovative Salesforce solutions, this position directly contributes to our mission of producing innovative medications that help people live healthier, happier lives, and expanding access to quality, affordable medication. Join us in this dynamic role to lead technological advancements that drive excellence in patient care and operational efficiency.

• Designs and implements scalable, high-performance Salesforce architecture across Sales Cloud, Service Cloud, Marketing Cloud, and other customer experience platforms, ensuring seamless integration, data consistency, and optimized system performance.
• Leads cross-functional collaboration with stakeholders, including Sales, Marketing, Customer Support, and Information Technology, to align Salesforce capabilities with business objectives, enhance customer engagement, and drive digital transformation initiatives.
• Develops and enforces governance, security, and compliance frameworks, ensuring adherence to industry best practices, data privacy regulations, and organizational policies while maintaining system integrity and user trust.
• Optimizes business processes by analyzing workflows, automating tasks, and leveraging artificial intelligence (AI), predictive analytics, and other Salesforce tools to improve efficiency and decision-making.
• Manages the continuous improvement and innovation of the Salesforce ecosystem by evaluating emerging technologies, driving adoption of new features, and providing strategic recommendations to enhance customer experience and business value.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Expertise in Salesforce architecture, configuration, and development, including Apex, Visualforce, Lightning Web Components, Salesforce Flows, and integration technologies such as Application Programming Interfaces and Extract, Transform, Load processes.
• Strong knowledge of data modeling, Salesforce Object Query Language, continuous integration/continuous deployment tools, and a proven ability to integrate AI-powered solutions to enhance workflows and decision-making.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 10 years of experience designing, implementing, and optimizing Salesforce solutions, with a strong focus on Sales Cloud, Service Cloud, Marketing Cloud, and customer experience systems, including at least 5 years in an architect or lead role. Experience with Microsoft Dynamics is a plus.
• Requires a Bachelor’s degree in computer science, information systems, business administration, or a related field, or a Master’s degree preferred.
• Salesforce Certified Administrator (ADM) certification required. Salesforce Certified Integration Architect, Salesforce Certified Sales Cloud Consultant (Sales Cloud), Salesforce Certified Service Cloud Consultant (Service Cloud), Salesforce Certified Platform Developer I (PD1), and any other Salesforce-related certifications are preferred.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/