Jira Administrator, Project Management Office

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Jira Administrator, Project Management Office (PMO) plays a vital role in ensuring seamless project execution, collaboration, and operational excellence at Empower Pharmacy. By managing and optimizing Atlassian tools, this role enhances project visibility and efficiency, supporting the company’s mission to provide high-quality, affordable medication. Through strategic system administration and innovation, the Jira Administrator directly contributes to a culture of continuous improvement and excellence in pharmaceutical care.

• Administers, configures, and maintains Jira Software, Jira Service Management, Confluence, and related Atlassian tools to align with PMO objectives.
• Designs and optimizes advanced Jira workflows, automation rules, permission schemes, and reporting dashboards to enhance operational efficiency and project visibility.
• Develops integrations with third-party applications, including WorkOtter, Smartsheet, Microsoft Project, Azure DevOps, Confluence, Slack, and Salesforce, to streamline cross-functional workflows.
• Ensures compliance with regulatory requirements such as Good Automated Manufacturing Practice and Health Insurance Portability and Accountability Act, while enforcing security protocols and access controls.
• Provides hands-on support, training, and technical documentation to enhance user proficiency, ensuring teams leverage Jira’s full potential for effective project management.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions and drive continuous improvement.
• Expertise in Jira workflow automation, integrations via Representational State Transfer (REST) Application Programming Interface (APIs), and scripting languages such as Groovy, Python, or JavaScript, with hands-on experience developing automation scripts and custom solutions to enhance Jira’s functionality, reduce manual effort, and improve data accuracy, along with familiarity with database querying, Sales Qualified Leads, and API management for seamless integrations with third-party tools across the organization.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 7 years of hands-on experience administering Jira and Atlassian tools in complex corporate environments.
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent technical experience).
• Jira Administrator Certification (ACP-100) strongly preferred; additional Atlassian certifications are a plus.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/