Program Manager, New Employee Onboarding

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The New Employee Onboarding Program Manager drives an engaging onboarding strategy, aligning new hires with company culture and expectations while equipping them for success. Collaborating with stakeholders, this role refines processes, leverages data for improvement, and ensures a seamless onboarding experience that accelerates productivity.

• Develops and implements a comprehensive onboarding strategy that engages and supports the new hire experience, aligning new hires with company culture, values, and performance expectations for success from Day One through their first year.
• Designs and manages the corporate New Employee Orientation program and partners with business and functional units to ensure participants receive timely, relevant communication, technical onboarding training toward position readiness and productivity.
• Designs and manages the corporate New Hire communications plan to provide intentional and periodic communication with new hires, ensuring they are receiving the equipment, systems, training, performance expectations, recognition and onboarding support needed within their first year of employment.
• Manages stakeholder relationships across departments to ensure learning continuity with business units, reviewing and enhancing new hire onboarding program content for relevance, alignment and impact with organizational goals.
• Provides data-driven program evaluation by analyzing program content to assess impact and effectiveness while identifying areas for continuous process improvement and program enhancements.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Strong leadership, organizational, and communication skills, with a proven ability to collaborate with stakeholders and subject matter experts, adapt to changing needs, and create engaging and inclusive onboarding experiences.
• Expertise in onboarding strategies, training design and delivery, and process improvement, with proficiency in Learning Management Systems, project management tools, instructional design collaboration, and Microsoft Office Suite (Excel, Word, PowerPoint).

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 5 years in training, talent development, professional development and/or management development initiatives; experience managing people or projects, preferred.
• Bachelor’s degree in business, organizational development, industrial/organizational psychology or related field; master’s degree preferred.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/