Vice President, Account Management

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Vice President of Account Management plays a critical role in shaping Empower’s mission to transform lives through innovative, accessible, and high-quality medications. Reporting to the Chief Sales Officer, this role leads the strategic vision for account management, fostering enduring partnerships, optimizing service delivery, and driving growth across 503A compounding pharmacies and 503B outsourcing facilities. By championing collaboration, innovation, and client success, this position ensures Empower’s leadership in redefining pharmaceutical care and creating meaningful value for patients and providers.

• Drives the development and execution of strategic account management initiatives to strengthen client relationships and achieve growth across 503A compounding pharmacies and 503B outsourcing facilities.
• Analyzes key performance indicators, market trends, and client feedback to drive data-informed decisions. Leverages insights to refine strategies, improve service delivery, and identify untapped opportunities for business expansion.
• Leads and mentors a high-performing account management team, fostering a culture of excellence, collaboration, and innovation to exceed organizational goals.
• Cultivates and maintains long-term partnerships with key healthcare providers, ensuring exceptional service delivery and alignment with client needs.
• Collaborates with cross-functional leadership, including sales, operations, and product development, to align strategies and deliver comprehensive solutions that elevate Empower’s impact on the healthcare industry.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Other abilities required by this job include close vision.

• Exceptional leadership, strategic planning, and interpersonal skills, with the ability to inspire teams, foster collaboration, and build lasting, high-value client relationships across diverse stakeholders.
• Expertise in Customer Relationship Management platforms such as Salesforce, advanced data analysis tools, and an in-depth understanding of regulatory frameworks governing 503A compounding pharmacies and 503B outsourcing facilities.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 15 years of experience in account management, client relations, or customer success within the pharmaceutical, healthcare, or other related field required with at least 8 years in a senior leadership role overseeing strategic growth and client engagement.
• Bachelor’s degree in Business, Healthcare Management, or a related field required.
• Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/