Vice President, Sales Operations (Hybrid)

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Vice President of Sales Operations leads the optimization and scaling of Empower's sales infrastructure to drive growth and operational excellence. Reporting to the Chief Sales Officer (CSO), this role designs and manages systems, processes, and analytics to align sales strategies with execution, ensuring revenue targets are exceeded and customer value is delivered.

• Partners with the CSO to set long-term sales goals, operational benchmarks, and metrics, while developing and leading a strategic vision for sales operations that aligns with the company’s business objectives.
• Designs and implements streamlined sales processes to enhance productivity and consistency, eliminating operational inefficiencies through best practices and innovative solutions, while overseeing sales enablement programs to ensure the team has the tools, training, and resources for success.
• Manages and optimizes Customer Relationship Management (CRM) and sales technology platforms, ensuring seamless integration across marketing, finance, and operations, while evaluating and deploying new tools to enhance sales performance and insights.
• Builds and leads a high-performing sales operations team, fostering a culture of accountability and continuous improvement, while mentoring and developing team members to achieve professional growth and deliver exceptional results.
• Monitors sales performance metrics, forecasts, and key performance indicators to identify improvement opportunities, oversees a robust sales analytics framework for data-driven decision-making, and manages the sales operations budget to ensure effective resource allocation.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Other abilities required by this job include close vision.

• Proven success in scaling and optimizing sales organizations in a fast-paced, complex environment. Exceptional problem-solving, organizational, and project management skills.
• Strong financial acumen and experience with sales forecasting, pipeline management, and expertise in CRM platforms and sales analytics tools.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Minimum of 15 years of experience in sales operations, business operations, or a related field, with at least 8 years in a leadership role within the pharmaceutical or biotech industry or other related field required.
• Bachelor’s degree in Business, Finance, Operations, or a related field required.
• Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/