Vice President, IT Infrastructure and Operations

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

*This is a high-level Executive position that requires daily, on-site leadership in Houston, Texas. Candidates from outside the area who are open to relocating to Houston will also be considered. 

As Vice President of IT Infrastructure and Operations, you will play a pivotal role in shaping the technological backbone that drives Empower’s mission to produce innovative medications and expand access to affordable healthcare solutions. This leadership position offers a unique opportunity to modernize systems, ensure operational excellence, and safeguard compliance while fostering a culture of innovation and collaboration. At Empower, you will be part of a purpose-driven team dedicated to helping people live healthier, happier lives through cutting-edge solutions and unmatched expertise.

• Develops and executes an innovative IT strategy that aligns with organizational goals, ensuring scalable, future-ready technology solutions while driving the adoption of cutting-edge technologies like Artificial Intelligence (AI) and Generative Pre-trained Transformers (GPT) for operational excellence.
• Oversees the performance, reliability, and modernization of IT systems, including networks, cloud services, desktop environments, and data centers, ensuring business continuity, disaster recovery, and optimal performance to meet organizational demands.
• Implements robust cybersecurity frameworks to protect sensitive data, ensuring adherence to regulatory standards such as FDA, Health Insurance Portability and Accountability Act (HIPAA), and other industry guidelines while establishing governance policies for responsible AI use.
• Leads high-quality IT service delivery by optimizing processes, maintaining accurate Configuration Management Databases (CMDB), and ensuring seamless operations with a focus on system uptime and customer satisfaction. Manage vendor relationships to achieve cost-effective and high-value service agreements.
• Builds and mentors a high-performing IT team, fostering collaboration across departments to align technology capabilities with business priorities. Stay at the forefront of emerging trends to inspire innovation and continually enhance operational capabilities.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Exceptional leadership, strategic thinking, and problem-solving abilities, with strong communication skills to influence and collaborate across executive teams and departments while fostering a culture of innovation and accountability.
• Advanced expertise in IT infrastructure, cloud platforms, and cybersecurity, with proficiency in emerging technologies, regulatory compliance frameworks (FDA, HIPAA), and IT service management tools.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• A minimum of 15 years of progressive experience in IT infrastructure and operations, including at least 10 years in senior leadership roles managing complex technology environments in highly regulated industries.
• Requires a bachelor’s degree in Information Technology, Computer Science, or a related field; a master’s degree in Business Administration (MBA) or a technology-focused discipline is highly preferred.
• Certified Information Systems Security Professional (CISSP), Certified Information Technology Infrastructure Library (ITIL) Expert, Project Management Professional (PMP), Certified Cloud Security Professional (CCSP), Certified Information Systems Auditor (CISA) preferred.
• Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/